Ordering Information & Terms

THINGS YOU SHOULD KNOW ABOUT YOUR ORDER!
Please take a moment read the below topics about your order.
Although most of the below information pertains to solar orders,
some also pertains to other types of orders placed through websites
maintained by Terry R. Wolff.
Last posted on February 12, 2014

   Shop-Taos.com SignCarving.com  Solar-Catalog.com   TerryWolff.com   TRWolff.com   TaosGuide.net
Please print a copy of these Terms for your records as this information is subject to change from time to time.

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1. Solar Orders are processed in the order that they are received and then our purchase order is sent to either the manufacturer or one of our vendors, where they are processed for shipping. Most orders should arrive in approximately one to two weeks. In some cases within the same week. I no longer stock any solar products but provide them as a service to the solar community.

2. Custom Woodcarving and Custom Orders such as any commissions are put into rotation on the day that your order is placed. Because some orders are more difficult then others completion times will vary. I will give you my best estimate as to when I feel your commission will be completed. All custom made orders are non refundable as they are unique to you.

3. All Other Orders such as works of art already made up or items sold on Shop-Taos.com and TRWolff.com will be shipped as soon as possible depending on availability. Occasionally some of this items may either be out of stock and will have to be restocked or may need to be made. Again, I will let you know what the status is.

4. International Orders ( all orders above $1,000 to be paid via bank wire transfer. So once you have placed your order, your credit card will be charged so we can start processing the order. You have 15 days to transfer your funds. Once your funds are released to us, your funds will be credited back to your card. Please advise which method you will be using to make your payment.)   

If you do not have a USA shipping address within the lower 48 States of the US do not proceed with your order. You can acquire a shipping address through Bongo International as stated below.  All orders which are placed without a US shipping address will be refunded less a nominal service fee of $10 to cover processing costs and time wasted.

If you do not have a ship to address which is within lower 48 States of the US the following applies to you as we no longer do any shipping outside these states unless special arrangements are made prior to you ordering.

We have partnered with Bongo International to service our customers Worldwide! This means any customer not having a shipping address

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

1 - Register with Bongo and receive a U.S. shipping address.
2 - Enter the Bongo address as both your billing and shipping address.
3 - Use the credit card that you have on file with Bongo as the payment method.
4 - Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!


Place your order as normal if it has a Pay Now Button, if not call us at 1+575-751-0620 to place your order. The amount for shipping is estimated for your domestic amount. The International portion of your shipping will be arranged through your account with Bongo International. The big advantage for you with this partnership is that Bongo will save you money on your International portion of the shipping and help you eliminate having to hire your own local International Shipping Agent. The folks at Bongo will be there with you through the entire process, thus making your shopping experience as seamless as possible.

Your credit card will be electronically processed as normal so we can start processing your order. On orders over $1,000 we will refund your credit card payment once we receive your wire transfer. We will only hold your order for approximately 30 days. If you have not made other arrangements to pay for your order within the 30 days we will refund your credit card less the 5% processing fee.

If you cancel your order there will only be a non refundable service fee of a minimum of $7.50 USD and not to exceed 5% of your total order price.

Once your Wire Transfer Payment has been confirmed, we will return your original payment to your credit card.

We will finish processing your order once we have received your Wire Transfer, or if it is a custom made order it will put in the work cue to be started. All custom orders take time and once we have received your payment you will be notified as to when we estimate it completion.          

All International Orders will be shipped only to a US address within the lower 48 states.
If you proceed to process this order and do not provide us with a US shipping address we will refund your purchase price less a processing fee of $10.          
5.  Here are the details of how your order is processed...  


Start by placing your order on-line
         (if you need a quote, just place an order on-line and print it out before you get to the payment page)

You will receive an order confirmation from our merchant account via email

We are then notified that your order was placed usually within 24 hours of making your purchase.

Your order will then be processed and a purchase order is sent to our supplier.

You will receive an email with your sales receipt or invoice of your transaction to let you know that your order is being processed. This usually happens within 12 hours of being notified of your purchase. On the rare occasion we have experienced orders being lost in the ethers. Without your feedback, we have no way of knowing this so if you do not hear from us, please be sure to contact us.
                (Please contact us immediately if you have not receive this email so we can see where the hold up is)

Some of our suppliers will supply us with tracking information which we will share with you whenever possible.

Your order should normally arrive within 10 working days unless it is back-ordered or is an item which needs to be custom manufactured for you.  Whenever possible we will contact you if an order is being held up because of production back log or whether the item is back ordered. Since sometimes these situations are beyond our control, please let us know if you have not received your order within ten days so we can check into it.
                (Please note, that since we are remotely located that almost all transactions are done via email and sometimes it could                   take a day or two to get a response)

Custom Made Orders, such as battery enclosures, evaporators, packaged systems or backorders. In such cases, your order will not be shipped within 10 working days. Other than orders that are backordered, this information is also located in the product description in our on-line catalog.

All orders over $2,500 USD, we require an alternative payment method be made such as check, Wire Transfer, or Intuit Payment Network.
                 1. Place your order for the items you want as normal if it has a Pay Now Button, if not call us at 575-751-0620 to place your
                     order
                 2. Your credit card will be electronically processed as normal so we can start processing your order.
                     Your order will be CANCELED and credit card payment refunded less a 5% processing fee in approximately
                      30 days if you have not made other arrangements to pay for your order.  
                 3. Make your Wire Transfer, Intuit Payment Network, or Cashiers Check payment.
                 4. We will then credit back your original credit card once your payment has been confirmed and cleared our bank.
                 5. We will then finish processing your order.
                 6. You will be notified via email of Shipping Information whenever possible.
                .         (Please note, not all our vendors provide us with shipping information.)

6. Because of our shopping cart limitations the following things may have to be manually compensated for...


Items marked with an asterisk (*) may require additional shipping fees depending on your location.  We will notify you if any additional fees applies to your order before processing so you can make a decision.

Orders being shipped to California will be charged a California State Use Tax.

New Mexico Order maybe subject to a tax reimbursement. If this is the case we will email you a tax form for you to fill out and return to us within 10 days. Once we have received your filled out form we will credit your tax payment.

Some of the items we sell are custom and are manufactured once your order has been placed.  These items could take up to eight week turn around.  Please note, that your credit card is automatically charged at the time you place your order. This is done by PayPal and we have no control over this.  

If you want to cancel an order that is being especially ordered or made for you, there will be a 30% cancellation fee.

Credit card processing is performed by PayPal which is our credit card merchant account processor. We do not have access to your credit card information, therefore if you need to make an additional payment you can do so on-line.

We make every effort to make your Solar Buying Experience as effortless as possible

We are not equipped to over-night or 2 day deliveries.

Some items such as Solar Modules, Solar Module Racks, Solar Tractors, Solar Collectors, Solar Storage Tanks, Appliances, etc are either over size or weigh too much and therefore require additional shipping. You will be invoiced for the difference in shipping costs, which you can pay on-line.

If you cancel your order we will refund your original payment, except for a 5% cancellation and processing fee or a minimum of $7.50 USD. This fee will be deducted from your refund.
7. Here are some things we would like you to know about us...

Solar Taos, LLC is a family operated business located in a remote area of Taos County on the west side of the Rio Grande Gorge.  We work hard at providing you with the highest quality products we can find.  We offer you these products at reasonable prices.   

Since we maintaining our small ranch and do installs in remote locations in the surrounding area and Central America,we are not always available to answer phone calls. We encourage you to email us (please use the email link us whenever possible. We check our email and process our orders at least four times a week. We attempt to respond to our emails as soon as possible and phone messages whenever possible. If we do not respond to your email within 48 hours, assume that the email never go to us and resend it as soon as possible.

Please note, we do not keep inventory on most of the products we sell, also many of the products we offer are made once your order has been placed. So delivery times may vary. Most of the companies we work with do not ship overseas. In such cases orders being sent outside of the US main land have to be shipped to us first. You will be notified of any additional or international shipping fees and payment will be due prior to your order being processed.

We deal directly with numerous suppliers and manufactures thus relying on their shipping schedules. There are also a number of products which have which have to be custom manufactured once you order them.  With this in mind please note that we do not offer express delivery. So if you are looking for over night delivery, we may not be the right store for you but you are welcome to contact us and see what we can do.

I would also like to mention that we are semi-retired from the most solar related business and that I have been a professional woodcarver and woodworker for well over thirty years now.  We have scaled back and are keeping this vital web based solar resource and business going mainly because we believe in these great products and the good that alternative energy is for this country, the world in general, and all its people.  In addition there are becoming fewer solar dealers who want to offer the wide range of products we offer.  

A number of the products offered are manufactured by small businesses or myself, who do not have the resources to maintain an inventory of completed products.  So these products are assembled once your order has been processed.  Please be aware that such products could take a month or more to complete depending on their work load.  If you need to cancel one of these orders there may be a cancellation fee.  Some of these products may include some appliances, battery boxes, hydroelectric and wind turbines, solar coolers, and others.

Some items such as appliances, pv modules, solar collectors, solar storage tanks, solar storage batteries, composting toilets, pv mounting racks and trackers usually require addition freight fees due to their size and weight.  These additional fees do not show up in to your shopping cart order, therefore if additional fees are required you will be notified of such once the manufacture or vendor supplies us with said information.  Once we know what these fees are, you will be invoiced for the additional freight.

If you need a quote on items you are thinking of purchasing you can do that on-line by going through the motions of placing an order.  The difference is that when you are done selecting the items you want, print out your order page or write the information down and exit the shopping cart before going to the payment page.  This will provide you with your quote.

On large orders of $5,000 or more we will ask you to pay by wire transfer or cashiers check within 10 business days before we have your order shipped. Your credit card payment will be refunded once we have received your payment.

8. Finally, I would encourage you to consider purchasing your full energy system from us and hire a qualified electrician to do assist you or to do your own installation if you are qualified. During the past few years we have noticed that there are a lot of "new comers" in the solar business that are presenting themselves as somewhat more then they should be, we have also noticed that they tend to sell what is best for their company and at much higher costs. Not best for you, the consumer and end user. I encourage each of you to do the following…


Take the time to learn everything you can about what you will need to create the solar energy system which is best for you and your energy needs.

Check with local and federal authorities as to what rebates you qualify for and with your local utility company if you are planning on selling back to them or tie into them as a backup source.

Whenever possible buy the best equipment you can. This will save you time and headaches down the road.

Do your own research about what products you really need, because this is the only way to get the real answers you need to make your solar energy experience more enjoyable, affordable and hassle free.

At Solar Taos we attempt to provide you with as much information as possible at our website Solar-Catalog.com to help you make sensible decisions about your solar energy purchases.

If you have any comments, suggestions or need additional information please use our contact form.

Thank you for taking the time to read this information.

© 2002-2014   This Site Created and Maintained by Terry R. Wolff

Please note that when placing your order on-line that all shipping prices are to the continental United States.
If your order is being shipped else where or there is and asterisk (*) by the price indicating additional freight costs, we will notify you as to what your additional fee will be so you can make your payment before we process your order.